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At Earthy Herbs, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return or refund under the following conditions.
1. Return Eligibility
You may request a return within 7 days of receiving the product if:
- The product is damaged or defective
- You received the wrong item
- The item is expired or leaked
To be eligible for a return:
- Product must be unused and in original packaging
- Proof of purchase or order invoice is required
- Photos or videos of the product may be requested
2. Non-Returnable Items
The following items cannot be returned:
- Opened or used herbal products
- Products returned after 7 days
- Items damaged due to customer misuse
3. Refund Process
Once we receive and inspect the returned item:
- Refund will be approved or rejected
- If approved, the refund will be processed within 5–7 business days
- The amount will be credited to the original payment method
4. Replacement
If the product is damaged or incorrect, we may provide a free replacement instead of a refund.
5. Return Shipping
- If the return is due to our mistake, we will cover the shipping cost.
- If the return is for other reasons, the customer may need to pay the shipping charges.
6. Contact for Returns
For any refund or return request, contact us:
Email: support@earthyherbs.in
Website: www.earthyherbs.in